Return Policy
Last updated: November 2024
14-Day Return Window
We offer a 14-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a full refund (excluding making charges) or exchange. The jewellery must be in its original, unworn condition with all tags, certificates, and original packaging intact.
How to Initiate a Return
To initiate a return, please contact us at info@luminajewelhouse.com or call +91 93445 67891 within 14 days of receiving your order. Our team will guide you through the return process and arrange a complimentary insured pickup from your address.
Non-Returnable Items
Custom-designed and personalised jewellery, engraved pieces, and earrings for hygiene reasons are non-returnable. Additionally, any piece that shows signs of wear, damage, or alteration cannot be returned. Gold coins and bars are also non-returnable due to market price fluctuations.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. The gold and diamond value will be refunded in full; making charges are non-refundable.
Lifetime Exchange
We offer a lifetime exchange policy on all jewellery purchased from Lumina Jewel House. You can exchange any piece for a new one at its full purchase value (gold/diamond value only; making charges are not included in exchange value). This policy gives you the flexibility to update your collection over time.
Gold Exchange Programme
You can exchange old gold jewellery from any jeweller for new Lumina pieces. Your old gold is valued based on current market rates and its purity, which we test in your presence. The exchange value is adjusted against your new purchase. This is a great way to upgrade your jewellery collection.
Questions About Our Policies?
Our team is happy to clarify any of our policies. Reach out anytime.