Frequently Asked Questions

Yes. Every piece of gold jewellery at Lumina Jewel House is BIS hallmarked. You will find the hallmark stamp on each piece, which includes the BIS logo, the purity (916 for 22K or 750 for 18K), our jeweller’s identification mark, and the year of hallmarking. Hallmarking is your guarantee of gold purity.

All our diamond jewellery comes with certification from internationally recognised laboratories such as IGI, GIA and HRD. Each certificate details the diamond’s 4 C grading and includes a unique identification number. Solitaire diamonds above 0.30 carats also feature a laser-inscribed girdle number.

Absolutely. Our bespoke design service allows you to create a one-of-a-kind piece. The process begins with a consultation where we understand your vision, followed by CAD sketches, a wax model for approval, and finally the hand-crafted finished piece. Custom orders typically take 4-8 weeks depending on complexity.

We offer a 14-day return policy on non-customised jewellery in its original, unworn condition with all tags and packaging intact. Customised and personalised pieces are non-returnable. We also offer a lifetime exchange policy — you can exchange any Lumina piece for a new one at full purchase value (applicable on the gold/diamond value, excluding making charges).

Yes. We offer complimentary lifetime cleaning for all jewellery purchased from Lumina. Our repair services include re-polishing, stone replacement, resizing, and re-stringing. Repairs are carried out by our in-house master jewellers to ensure the integrity of your piece is maintained.

We highly recommend booking a private appointment, especially for bridal shopping or high-value purchases. Our private viewing rooms offer a relaxed, personalised experience with a dedicated jewellery consultant. You can book an appointment through our website or by calling us at +91 93445 67891.

Yes, we offer a gold exchange programme. You can exchange old gold jewellery (from any jeweller) for new pieces at Lumina. The old gold is valued based on the current market rate and its purity, which we test in your presence using non-destructive methods. Exchange value is adjusted against your new purchase.

We ship across India via fully insured couriers. All shipments require a signature on delivery and are packaged in our signature luxury boxes. Shipping is complimentary for orders above Rs. 50,000. For orders below this amount, a nominal shipping fee applies. Delivery typically takes 3-7 business days.

Ethical sourcing is a cornerstone of our philosophy. All our diamonds are conflict-free and comply with the Kimberley Process. Our coloured gemstones are sourced from trusted suppliers who adhere to fair trade practices. We can provide origin documentation for any gemstone upon request.

Yes, we offer Lumina gift cards in denominations from Rs. 5,000 to Rs. 5,00,000. Gift cards are delivered in our signature gift packaging and can be used for any purchase in-store or online. They are valid for 12 months from the date of issue and make an exquisite gift for any occasion.